Partner Code of Ethics

1. Scope and Commitment

Partners commit to honest, professional, and safe business practices when marketing, estimating, contracting, and performing roofing and related construction services.

Ontario Roofers may suspend or remove Partners for material violations of this Code of Ethics.

2. Honest Pricing (Honor the Quote)

• Quotes and estimates must be clear, itemized where reasonable, and based on reasonable assumptions.
• Partners must honor written quotes and contracts. Price changes after signing must be limited to documented, unforeseen conditions (e.g., concealed deck rot) or homeowner-requested scope changes.
• Change orders must be described in plain language, priced in writing, and approved before additional work proceeds.

3. No Pressure Sales

• No intimidation, scare tactics, or artificial urgency (e.g., "today-only" pricing) to force a decision.
• Homeowners must be given reasonable time to review estimates, compare options, and ask questions.
• Recommendations must be tied to observable conditions and explained with photos, measurements, or other reasonable documentation when available.

4. No Gimmicks or Deceptive Practices

• No bait-and-switch: the scope, materials, and warranties advertised must match the contract.
• No misleading "free roof" claims, fake rebates, or financing offers that hide total costs.
• No unnecessary upsells: proposals must reflect genuine needs (repair vs. replacement) based on the roof’s condition.
• Material substitutions require homeowner approval and must be equal or better in documented specifications.

5. Safety First

• Partners must comply with applicable workplace safety laws and regulations (including fall protection and site safety practices).
• Crews must be trained and equipped to work safely; safety controls must not be bypassed to save time.
• Worksites must be secured to protect homeowners, occupants, neighbors, and pets.
• Required coverage (e.g., WSIB and liability insurance) must be maintained and provided upon request.

6. Roofing-Specific Standards

• Installations must follow manufacturer specifications and applicable building codes for the jurisdiction.
• Roof systems must account for water management and detailing (e.g., proper flashing, underlayment, drip edge where applicable, ventilation, and penetrations).
• Where re-roofing is performed, tear-off, deck inspection, and replacement of damaged sheathing must be handled transparently and documented.
• Warranties must be explained clearly, delivered in writing, and honored without unreasonable delay.

7. Clear Contracts and Communication

• Written contracts should include scope, materials (brand/model when feasible), timeline, payment schedule, cleanup plan, and warranty terms.
• Partners must not begin work without written authorization (contract and any required permits).
• Homeowners must be kept informed of scheduling changes, weather delays, and material backorders.

8. Respect for Property and Cleanliness

• Reasonable precautions must be taken to protect landscaping, siding, windows, driveways, and attic spaces.
• Daily cleanup and a final cleanup are required, including nail pickup (e.g., magnet sweeps) and debris removal.
• Partners must respect homeowner privacy and avoid sharing photos or details without consent.

9. Licensing, Permits, and Insurance

• Partners must maintain required business registrations, licensing (where applicable), and insurance coverage.
• Permits must be obtained when required by law; permit costs and responsibilities must be disclosed in advance.
• Subcontractors must meet comparable standards for safety, insurance, and professionalism.

10. Customer Concerns and Dispute Resolution

• Concerns must be addressed promptly, respectfully, and in good faith.
• Warranty issues and callbacks must be scheduled within a reasonable time and communicated clearly.
• Partners must avoid retaliation (e.g., threats) related to reviews, complaints, or requests for clarification.

11. Acknowledgment

By participating as a Partner, the company acknowledges and agrees to this Code of Ethics and understands that violations may result in removal from the Ontario Roofers partner network.